Smart Tuition FAQs
Whom should I contact if I have questions regarding my bill?
You can access your Smart Tuition account to check balances and make payments. You can call our parent call center at (888) 868-8828 and we will be happy to assist you. Our representatives:
- Provide balance and account information
- Take a payment
- Review your payment history
- Update your payment information
- Update your personal and contact information
- Provide or change your online username and password
- Address concerns regarding your account
- Contact the school on your behalf to clarify the amount due.
What credit cards does Smart Tuition accept?
Depending upon your school’s policy or state law, Smart Tuition accepts VISA™, MasterCard™, American Express™ and Discover™ credit and debit cards. Please note that a 2.85% convenience fee will apply. You can schedule monthly recurring card payments. Visa Checkout™ virtual wallet is also available.
Payments from my checking Account?
If you would like to use your checking account to pay, you can do this by making a one-time payment online, calling in a payment by phone, or by setting up automatic monthly payments directly from your checking or savings account.
Can I pay using my bank’s online bill pay service?
Yes, you can utilize your bank’s online bill pay service to send payments to Smart Tuition. Please note: Online bill pay may not electronically transfer funds to Smart Tuition. Your bank may mail a paper check to us. We advise you to set up your online bill pay to occur 7-10 days prior to your due date to ensure the check is received and processed by your scheduled due date.
Why is my monthly amount different each month?
Your total due may change month to month due to fees, discounts, and adjustments that have been made by your school.
Smart Tuition is not authorized to modify the amount of tuition due or to arrange alternative payment plans without your school’s approval.
Realized tuition is due in less than two days?
Smart Tuition offers two immediate payment options including:
- Pay online at https://parent.smarttuition.com
- Pay over the phone 24/7, 365 days a week, by calling (888) 868-8828
- Note: Payments made by phone and web are posted the same day they are received.
What is my school’s late payment policy?
Payments are due on or before your due date. There is no grace period. If your payment is not made by your due date, or you are carrying an outstanding balance, a $40 Follow Up Service Fee may apply. We will also advise you when you have missed a payment to help you avoid any future fees.
Are there fees associated with payments that are not successful?
A fee of $30 will be applied to your account for any failed payment processed via auto-debit, phone, web, or failed check payments. Your bank may also impose additional fees.
How can I setup new banking information to pay automatically each month?
Changes to banking information MUST be made at least three business days before your next scheduled debit. You can update your banking or recurring credit/debit card information by logging in to your account at parent.smarttuition.com or you call us directly at (888) 868-8828.
What can I do once I have logged into my Smart Tuition account online?
On our parent website you can do the following:
- Make a payment
- Review payment history
- Change/edit your payment information
- Update your personal information
- View and print invoices
- See an itemized breakdown of tuition, fees and discounts billed to your account
Is there a way I can update my username and password?
You can update your password directly from your Smart Tuition account at parent.smarttuition.com. Or you can call us at (888) 868-8828 and a representative will be able to update your user name and password.